Jennifer: Rick, I’ve been waiting forever to get this contract signed.
Rick: Sorry, it’ll be ready for you by the end of the week.
Jennifer: Why is it taking so long? Your sales manager told me the deal had been approved.
Rick: Yes, but we need to get approval from our finance manager as well.
Jennifer: Oh my god! Who’s calling the shots around here?
Rick: Jennifer, please accept my apologies. I really thank you for your patience.