Staff: Hello, sir, welcome to the Grand Hotel.
Guest: Hi, I had a reservation through hotels.com
Staff: May I know your name and passport number, please?
Guest: Yes, here you are.
Staff: OK, your check-in is complete. Your room number is 2077. Please take the elevator to your right.
Guest: Thank you. Oh, by the way, what time does the pool close?
Staff: The pool and gym are open till 10 p.m.