Call center / Handling phone calls

Operator: Thank you for calling the Seoul Global Center. How may I help you?

Caller: Hello, I have a question about my visa.

Operator: OK, let me transfer you to the visa department. Please hold.

Operator 2: visa Department, Hyeon-seob speaking.

Caller: Yes, I’m calling to inquire about my visa. I’d like to switch from a student visa to a work visa.

Operator 2: I see. Unfortunately, it’s difficult for me to give you counseling about your specific situation. I recommend that you visit our center in person. You can visit www.sgc.net to find the center closest to your home.

Caller: Is there anything I need to prepare?

Operator 2: Please bring your visa, a recent financial statement, and your work contract.

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