Guest: Excuse me. There seems to be a problem. I booked a non-smoking room, but our room stinks of smoke.
Staff: Oh, I’m so sorry to hear that. Let me find you another room right now.
Guest: Could you send someone to help us move our bags?
Staff: Of course. We’ll send someone up right away. Also, I’ve rebooked you to room 5512. Here’s your new room key.
Guest: Thank you.
Staff: To express our regret, here’s a coupon for a free breakfast tomorrow morning.