At the front desk

Staff: Hello, sir, welcome to the Grand Hotel.

Guest: Hi, I had a reservation through hotels.com

Staff: May I know your name and passport number, please?

Guest: Yes, here you are.

Staff: OK, your check-in is complete. Your room number is 2077. Please take the elevator to your right.

Guest: Thank you. Oh, by the way, what time does the pool close?

Staff: The pool and gym are open till 10 p.m.

Online orders and delivery services

Restaurant: Hello, Danny’s Pizza.

Caller: Hello, I’d like two large pizzas. One Pepperoni and one Supreme.

Restaurant: One Pepperoni and one Supreme. For pick-up or delivery?

Caller: For delivery, please.

Restaurant: What is the address?

Caller: It’s 156 Yanghwa-ro. The “Happy Home” building. Room 307.

Restaurant: Let me confirm that. 156 Yanghwa-ro, room 307. Is that correct? OK, we’ll be there in about 20 minutes.

Sales and discounts

Shopper: Excuse me, I have a question. How much is this shirt?

Clerk: It’s 28,000 won.

Shopper: But the tag says 35,000 won.

Clerk: That’s the original price. This is the sales price.

Shopper: Oh, good! That’s pretty cheap.

Clerk: We’re also having a summer sale now. If you buy two shirts, you get the third one free.

Shopper: Thanks. I’ll consider that.

Paying and refunds

Customer: Hello, I bought this shirt yesterday. But it’s stained.

Staff: Let me take a look.

Customer: It was like that when I bought it.

Staff: Sorry for the inconvenience. Would you like to exchange it or do you want your money back?

Customer: I’d prefer to get my money back.

Staff: Alright. Can I just see your receipt?

Giving recommendations and making a sale

Salesman: Hello, can I help you with anything?

Shopper: Hi, I’m actually looking for some new earrings.

Salesman: Any particular brand?

Shopper: Not really, but I’d like to buy a Korean brand.

Salesman: In that case, I recommend these. They’re very popular these days.

Shopper: They’re very pretty! I’ll try them on.

Salesman: Take your time. I’ll be over here if you need me.

Shopping

Shopper: Hello, I’m looking for a new shirt.

Clerk: Business or casual?

Shopper: Casual. I’d prefer a light fabric.

Clerk: How about this one? It’s made from 100% cotton.

Shopper: Oh, good. Can I try it on?

Clerk: Of course, the changing rooms are over here.

Shopper: It’s a bit big for me. Do you have it in a smaller size?

Clerk: Let me check in the back. Please wait.

Cafes

Barista: Hi, what can I get you?

Customer: I’d like a plain coffee.

Barista: Iced or hot?

Customer: Hot, please. Also, do you have any sugar-free drinks?

Barista: Yes, all of our teas are sugar-free.

Customer: Then I’ll have two chamomile teas.

Barista: What size would you like? We have two sizes, regular and large.

Customer: Hmm, regular, please.

Barista: Do you want that in a mug or a takeout cup?

Customer: To go, please.

During the meal and leaving the restaurant

Customer: Waiter, we’d like to pay.

Waiter: OK, please pay at the entrance. How was your meal?

Customer: Very good, thanks.

Waiter: Your total comes to twelve thousand, five hundred won.

Customer: Can I pay with this card?

Waiter: Sorry, we don’t accept foreign credit cards.

Customer: OK, I’ll pay in cash then.

Waiter: Thank you. Here’s your receipt.

Seating and taking orders

Waiter: Hi, welcome. Have a seat.

Guest: Could I see the menu?

Waiter: Here you go.


Waiter: Are you ready to order?

Guest: I’ll have this one please.

Waiter: Are you sure? It contains kimchi. It’s a bit spicy.

Guest: That’s OK.

Parking attendants

Driver: Are there any empty parking spaces?

Parking Attendant: There are some empty spaces on basement level 3.

Driver: How much is it?

Parking Attendant: One hour is six thousand won. Keep this ticket to pay when you leave.

Driver: Thank you.

Parking Attendant: Oh, you can’t park there. That spot is reserved.